Technical Support Analyst

Dave BorthwickTechnical Support Analyst “Putting the customer first” ProfileI studied computing with the Open University whilst working as a Deployment engineer team leader for a worldwide IT company. While in this role I worked on Scotland’s largest Windows deployment project for the UK government at the time. After the contract was completed, I moved on…

Technical Support Analyst

Phil McGuireTechnical Support Analyst “Work hard and treat others the way you would like to be treated #bekind” ProfileI started my career in IT when I embarked on my HND in 1998 and worked in Customer Service, before progressing through to becoming a customer facing IT Engineer with ITFA in 2006. This is where I…

Technical Support Analyst

Rod BrownTechnical Support Analyst “Happy to be supporting customers to become more cyber secure” ProfileI started my career as an engineer and then joined the RAF as an electronics engineer. After 12 years service, I moved into the IT sector and have worked in a number of sectors including banking, insurance and retail. I joined…

Technical Support Analyst

Gary WallaceTechnical Support Analyst “Happiest when I’m solving problems” ProfileI studied computer networking at Dundee and Angus College for 2 years before joining Tecnica as an IT Support Technician. I was lucky enough to work for Straight Up Technologies which gave me to chance to do networking for The Open Golf Championship at Carnoustie in…

Technical Support Analyst

Brian AndersonTechnical Support Analyst “Proud to be supporting businesses from our base in Edinburgh for over 12 years” ProfileI started my career working within the IT Department of a Government Agency where I worked mainly on the helpdesk. My experience saw me promoted to Helpdesk Supervisor until I left after over 20 years of service!…

Technical Support Analyst

Amanda JohnstoneTechnical Support Analyst “Here to help as your IT expert” ProfileI started my career in customer service roles until taking up a position with a large multi-national, managing their IT helpdesk. Once labelled IT, it was roll up your sleeves! I joined the Lugo team in January 2013 after working in the SME support…

Senior Technical Support Analyst

Chris ReynoldsSenior Technical Support Analyst “Making technology work for your business” ProfileI joined Lugo in February 2009 and can’t believe where the time has gone! My business card says Technical Support Analyst which can be anything from crawling around in loft spaces, to installing servers, and just about everything in between. I started my career…

Senior Technical Support Analyst

Billy HermanSenior Technical Support Analyst “Service with a smile” ProfileI have been working in IT since 1999, just in time for the Millennium bug scare for those old enough to remember. I worked in an IT department for a bank for nearly 18 years. As part of a small team at the bank I was…

Senior Technical Support Analyst

Paul IzzettSenior Technical Support Analyst “Supporting customers in the public and private sector for 24 years” ProfileI started my career in the RAF, maintaining Jaguar and Tornado flight simulators until made redundant in 1996. I used this opportunity to train for a career in IT as a Novell CNE. I started with CNS2000 and worked…

Business Development Lead for Housing Associations

Steven McGuireBusiness Development Lead for Housing Associations “Building relationships and secure IT systems for Housing Associations across Scotland” ProfileI began my career as an Electronics Design Engineer for a mainframe computer manufacturer helping to design and test circuit boards. This gave me a good foundation for moving on to Computer Support just as personal computers…