John profile

Technical Support Analyst

John LeckieTechnical Support Analyst ProfileI started my IT career in NEC Semiconductors in 1997 and after being made redundant in 2002 I moved to an IT managed Services Provider supporting multiple clients. I took a career change 2015 and moved to O2 as Fixed Network Delivery Manager. After my contract ended in 2018 I moved…

Technical Support Analyst

Marcus FoxTechnical Support Analyst Profile I began my career in IT support a long time ago, something I’ve always enjoyed, it’s always good to be able to convert your passions into reality through various roles over the years. I’ve always had a natural interest in IT, building, upgrading and repairing computers was a hobby of…

Senior Technical Support Analyst

Alan O’RiordanSenior Technical Support Analyst “Be the Bee” ProfileWhile studying for my degree in Information Systems at Napier University I was a member of the Royal Artillery volunteers and had a year of work placement at the Grangemouth Refinery. After graduation I then passed exams to become a Microsoft Certified Professional before staring my IT…

Profile of Michael Kleinman

Cyber Security Consultant

Michael KleinmanCyber Security Consultant “I’ll help you sort your cyber security before it’s too late.” ProfileMy technical journey started in high school, where I am proud to say I was one of Scotland’s first batch of pupils to graduate with an HNC in Computing. From there I studied for a BSc in Ethical Hacking at…

Technical Support Analyst

Phil McGuireTechnical Support Analyst “Work hard and treat others the way you would like to be treated #bekind” ProfileI started my career in IT when I embarked on my HND in 1998 and worked in Customer Service, before progressing through to becoming a customer facing IT Engineer with ITFA in 2006. This is where I…

Technical Support Analyst

Rod BrownTechnical Support Analyst “Happy to be supporting customers to become more cyber secure” ProfileI started my career as an engineer and then joined the RAF as an electronics engineer. After 12 years service, I moved into the IT sector and have worked in a number of sectors including banking, insurance and retail. I joined…

Technical Support Analyst

Brian AndersonTechnical Support Analyst “Proud to be supporting businesses from our base in Edinburgh for over 12 years” ProfileI started my career working within the IT Department of a Government Agency where I worked mainly on the helpdesk. My experience saw me promoted to Helpdesk Supervisor until I left after over 20 years of service!…

Client Lead

Amanda JohnstoneClient Lead “Here to help as your IT expert” ProfileI started my career in customer service roles until taking up a position with a large multi-national, managing their IT helpdesk. Once labelled IT, it was roll up your sleeves! I joined the Lugo team in January 2013 after working in the SME support sector…

Technical Team Leader

Chris ReynoldsTechnical Team Leader “Making technology work for your business” ProfileI joined Lugo in February 2009 and can’t believe where the time has gone! My business card says Technical Support Analyst which can be anything from crawling around in loft spaces, to installing servers, and just about everything in between. I started my career at…

Technical Team Leader

Billy HermanTechnical Team Leader “Service with a smile” ProfileI have been working in IT since 1999, just in time for the Millennium bug scare for those old enough to remember. I worked in an IT department for a bank for nearly 18 years. As part of a small team at the bank I was able…