James CraigTechnical Support Analyst “I enjoy the day-to-day problem-solving that supporting our clients brings” ProfileI first joined Lugo in 2010 working on the helpdesk to support our customers. In 2016, I had the opportunity to run my own business coaching children’s rugby before returning to Lugo in March 2023. During this time, I also worked…
Darren BurnettTechnical Support Analyst “Excited by the potential of a high tech future!” ProfileI started my career in the IT Industry over 10 years ago after previously working in the security sector. I have worked in various customer facing roles and remote technical support positions. I started at Lugo in March 2023 and I am…
Ernie SmithTechnical Support Analyst “Here to help make technology work for you” ProfileSince I was really young, I have had a strong desire to work in the computing industry. Technology has always been a topic of conversation while growing up. My parents work in IT, so it has probably influenced me more than I know…and…
Marcus FoxTechnical Support Analyst Profile I began my career in IT support a long time ago, something I’ve always enjoyed, it’s always good to be able to convert your passions into reality through various roles over the years. I’ve always had a natural interest in IT, building, upgrading and repairing computers was a hobby of…
Phil McGuireTechnical Support Analyst “Work hard and treat others the way you would like to be treated #bekind” ProfileI started my career in IT when I embarked on my HND in 1998 and worked in Customer Service, before progressing through to becoming a customer facing IT Engineer with ITFA in 2006. This is where I…
Rod BrownTechnical Support Analyst “Happy to be supporting customers to become more cyber secure” ProfileI started my career as an engineer and then joined the RAF as an electronics engineer. After 12 years service, I moved into the IT sector and have worked in a number of sectors including banking, insurance and retail. I joined…
Brian AndersonTechnical Support Analyst “Proud to be supporting businesses from our base in Edinburgh for over 12 years” ProfileI started my career working within the IT Department of a Government Agency where I worked mainly on the helpdesk. My experience saw me promoted to Helpdesk Supervisor until I left after over 20 years of service!…
Alan O’RiordanSenior Technical Support Analyst “Be the Bee” ProfileWhile studying for my degree in Information Systems at Napier University I was a member of the Royal Artillery volunteers and had a year of work placement at the Grangemouth Refinery. After graduation I then passed exams to become a Microsoft Certified Professional before staring my IT…
Paul IzzettSenior Technical Support Analyst “Supporting customers in the public and private sector for 24 years” ProfileI started my career in the RAF, maintaining Jaguar and Tornado flight simulators until made redundant in 1996. I used this opportunity to train for a career in IT as a Novell CNE. I started with CNS2000 and worked…
Amanda JohnstoneClient Lead “Here to help as your IT expert” ProfileI started my career in customer service roles until taking up a position with a large multi-national, managing their IT helpdesk. Once labelled IT, it was roll up your sleeves! I joined the Lugo team in January 2013 after working in the SME support sector…
