With over ten years of experience in customer service and operations within the UK energy sector, I’ve led high-performing teams, driven process improvements, and built strong client relationships across a range of roles—from frontline support to managing entire departments.

In August 2025, I joined Lugo as a Service Desk Co-ordinator, excited to bring my leadership and service delivery expertise into the world of IT. I work on a hybrid model, combining home working with regular days in our Edinburgh office, and I’m loving the opportunity to collaborate with such a passionate and forward-thinking team.

Outside of work, I’m a big rugby fan—usually watching a match and hoping to attend more games soon. I also enjoy exploring Scotland’s stunning scenery (weather permitting!) and discovering new places to unwind and recharge.