At Lugo, we pride ourselves on supporting you in a professional, efficient manner. Our pricing is open and honest. We demonstrate the same high quality of personal service to all our clients, and represent our values of:

Integrity  |  Dedicated  |  Dynamic  |  Collaborative  |  Approachable

Our IT Services are designed to save you money with fewer issues, less downtime, and a no-surprises monthly cost per user.  Our IT support package includes the following vital elements required to keep your systems up and running:


  • Unlimited remote control support across multiple networks and sites
  • Covers all devices used for business purposes
  • Software, Operating System and Application support (Provided application is supported by 3rd party vendor)
  • Server and Cloud Infrastructure support
  • Proactive 24×7 remote monitoring and managing of your essential IT devices
  • Fast diagnosis of issues using data, notifications and alerts
  • Regular housekeeping and patch management of your systems
  • Monitoring of anti-virus protection and backups
  • Day-to-day network and user management
  • Logged call usage and trend analysis reporting

Support package

Secure Cloud

Price per user per month (does not include VAT)


Managed IT Support

Unlimited Phone, Online, Onsite Support available 8am-6pm Monday to Friday ✔️
Centralised end user helpdesk, customer portal and ticket management system ✔️
Microsoft updates ✔️
3rd party software updates ✔️
User management including user accounts and security access ✔️
Server backup £10 user/month
Cloud SaaS backup solution ✔️
File Restore from cloud backup ✔️
3rd party liaison with software vendors ✔️
Cloud security service ✔️
Backup monitoring of 3rd party backup services ✔️
Anti-virus Endpoint Detection and Response * ✔️
Incident response and remediation ✔️
New starter workstation setup ✔️
Domain name registration and management ✔️
Access to Staff Training Portal ✔️
Comprehensive Network reports ✔️
Usage and analysis reporting of support tickets ✔️
Strategy/Progress IT Director Meetings ✔️
Microsoft 365 Business Premium (annual commitment), which includes: ✔️
Microsoft 365 apps installed on up to 5 PCs/Macs + 5 tablets + 5 smartphones per user (Outlook, Teams, Word, Excel, PowerPoint, OneNote) ✔️
Upgrade rights to Windows 11 Pro from Windows 10 Pro ✔️
Defender for Business (including Safe Links & Attachments, Anti-phishing, Anti-spam, Anti-malware, Spoof intelligence) ✔️
OneDrive for Business (1TB per user) ✔️
SharePoint online storage (1TB per organisation) ✔️
Multi-Factor Authentication, conditional access policies ✔️
InTune mobile device and application management ✔️

Managed Cyber Security

Cyber Essentials annual certification ✔️
Additional Hourly Rate £90/hour*
Examples of work excluded from the monthly user support contract, charged at hourly rate:
Office/desk moves, Server replacement/installations, End of Life PC rebuild

IT Director

Included in your monthly cost, Lugo provide the services of a part-time IT Director or Chief Information & Technology Officer to act as the most senior executive in your business responsible for the information technology and computer systems that support your business goals.  The IT Director will be one of the key contributors in formulating strategic goals for your organisation, managing the implementation of new technology to increase information security and integrated systems management.  The average salary for an IT Director is £70,000, however they normally only have exposure to a single organisation on a day-to-day basis.  This could leave them unaware of innovation in your market and advances in IT technology that could make a huge difference to your business efficiency.  Engaging with Lugo as your IT Director gives you access to a wealth of knowledge but for a fraction of the price.

Cyber Essentials

We encourage all of our customers to become Cyber Essentials certified. This simple, but effective, Government backed scheme, helps you to protect your organisation, whatever its size, against the most common cyber attacks.

Cyber attacks come in many shapes and sizes, and by taking our advice, you are more likely to prevent these attacks. We will support you through this journey and help you familiarise yourself with cyber security terminology, gaining enough knowledge to begin securing your IT.

You can go for entry level Cyber Essentials certification, which is self-certifying, or for those who want to take cyber security further, you can go for Cyber Essentials Plus certification.


Above all, we want to enable you to make the most of the benefits robust, secure IT can bring to your organisation. As your IT Partner, we take time to understand your business. We’re here to support you, to ensure you can focus on running your business.