December

As we wrap up the year, we want to thank you for your continued trust and partnership. Here’s this months Lugo Lingo with everything you need to know to keep your business running smoothly over the festive season and into January.

Festive Support Hours – We’re Here for You

The holidays are just around the corner, but our team is still here to keep your business running smoothly.

Helpdesk Hours:

Full support from 8:00 AM – 6:00 PM throughout the festive period

Closed on:

• Christmas Day (25 Dec)

• Boxing Day (26 Dec)

• New Year’s Day (1 Jan)

January Weekend Working (9:00 AM – 5:00 PM)

• Weekend cover begins Saturday 10th January and will run for four consecutive weekends.

• Please note: No cover on Saturday 3rd or Sunday 4th January.

Why extra support? We know January is a busy period for our clients, so we extend support during these weekends to make sure you have the help you need when it matters most.

Whether it’s a quick fix or urgent assistance, you can count on us to be available when you need us most.

The Secret Ingredient to Business Resilience

In today’s fast-changing business landscape, resilience isn’t just a buzzword – it’s a necessity. At Lugo, we believe the secret ingredient lies in proactive technology strategies that keep your organisation secure, agile, and ready for anything.

From cyber threats to economic uncertainty, businesses face challenges that can disrupt operations overnight. The key to staying ahead? Investing in robust IT infrastructure and security measures that protect your data, empower your people, and enable continuity no matter what comes your way.

Our latest blog explores practical steps to strengthen resilience, including:

• Cloud-first strategies for flexibility and scalability.

• Cyber security best practices to safeguard against evolving threats.

• Employee enablement tools that drive productivity and collaboration.

Resilience isn’t about reacting – it’s about preparing. Discover how Lugo can help you build a foundation for long-term success.

Read the full article: The Secret Ingredient to Business Resilience

A Christmas gift from Microsoft – AI for your business

This season, Microsoft is delivering something special: the power of AI with Microsoft 365 Copilot. From 1 December 2025 to 31 March 2026, you can unwrap a limited-time bundle – Microsoft 365 Copilot for Business – for a discounted price!

If you’re on Lugo’s Secure Support package, you can add Copilot for only £10 extra per user per month. Upgrades for current Business Premium users can be processed from 17 December 2025.

Copilot is the ultimate productivity present – secure, AI-powered assistance built into your Microsoft 365 apps to help your people work smarter and faster. And when you upgrade, you’ll be invited to join Lugo’s Microsoft Copilot User Group, giving you access to best practices, insider tips, and a community of early adopters to help you maximise the benefits of AI in your business.

Ready to unwrap your AI advantage? Contact Lugo today to upgrade your package.

5 Hidden Microsoft 365 Copilot Features You Might Be Missing

Microsoft 365 Copilot is more than just a handy AI assistant – it’s packed with features that can save time and boost productivity. Here are five lesser-known tools worth exploring:

Smart Summaries in Teams Missed a meeting? Copilot can generate clear summaries of discussions, decisions, and action points, so you’re always up to speed without trawling through recordings.

Data Insights in Excel Instead of wrestling with formulas, ask Copilot to analyse your data. It can spot trends, create charts, and even suggest forecasts in seconds.

Email Drafting in Outlook Struggling to find the right tone? Copilot can draft professional emails based on your notes, helping you communicate clearly and quickly.

Document Rewrites in Word Need to polish a report? Copilot can rewrite sections for clarity, adjust tone, or summarise long paragraphs without losing key details.

Presentation Design in PowerPoint Turn bullet points into polished slides. Copilot can suggest layouts, add visuals, and even create speaker notes to make presenting easier.

If you’d like to get hands-on tips and see Copilot in action, join our Microsoft 365 User Group. It’s a great way to learn practical tricks, share experiences, and ask questions in a friendly setting.

The Email That Wasn’t: Why DMARC and DKIM Could Save Your Business

Did you know? 91% of cyber attacks start with email. DMARC can stop spoofing before it starts.

Email remains one of the most trusted communication channels – but it’s also one of the easiest for cybercriminals to exploit. A single spoofed email can lead to financial loss, reputational damage, and even regulatory penalties.

One urgent email. One fake request. £100,000 gone. No malware. No breach. Just impersonation.

The good news? It’s preventable.

• DMARC/DKIM – Stop email spoofing and CEO fraud.

• DCIM – Keep your IT backbone resilient and efficient.

Cyber security isn’t “set and forget.” Regular checks matter.

Read the full article: The Email That Wasn’t: Why DMARC and DCIM Could Save Your Business

Cyber‑Resilient Scotland 2025-2030: What It Means for Your Business

The Scottish Government’s new strategy pushes Scotland towards a bold 2030 vision: becoming a “hard target” for cyber criminals. Here’s what that means for your organisation – and why it’s more relevant than ever.

Key Points

• Shared Cyber Responsibility – Cyber resilience is no longer solely an IT concern; businesses, charities, and public bodies must all reinforce defences.

• What this means for you  – From citizen awareness to a thriving national cyber workforce, the framework builds a multi-layered defence for the digital ecosystem.

• Principles That Drive Change – Emphasising inclusive governance, ethical use, agile response, data-driven decisions, and shared leadership.

Recent UK Cyber Attacks – A Growing Wake‑Up Call

• Retail & Manufacturing Disruption In 2025, major firms like Marks & Spencer, Co‑op, Harrods, and Jaguar Land Rover were hit by ransomware and phishing, resulting in weeks of downtime and multimillion-pound losses (£300 m+ for M&S; £1.9 bn for JLR). [techxplore.com], [finance.yahoo.com], [cpomagazine.com], [autocar.co.uk], [finance.yahoo.com]

• Public Sector Under Pressure At least three London councils (Kensington & Chelsea, Westminster and Hammersmith & Fulham) suffered a coordinated attack, forcing network shutdowns and risking resident data loss. [lbc.co.uk], [news.sky.com]

• NHS Targeted by Ransomware Gang The Cl0p group claimed access to NHS data in November. While the NHS confirmed the breach is under investigation with support from the NCSC, it highlights persistent threats to critical services. [cybernews.com], [theregister.com]

Why This Matters to You

• Escalating Risk – The UK now faces an average of four nationally significant cyber‑attacks per week – a 129% year-on-year increase. [cybernews.com], [techhq.com]

• Regulatory Pressure Rising – The UK Cyber Security & Resilience Bill will introduce faster reporting, stricter security standards, and potentially heavy fines.

• Proactive Alignment Pays Off – Firms aligned with national strategy will be better positioned to meet governance expectations and protect operations.

Take Action Now Book a Technology Alignment to understand your current posture, benchmark against Scotland’s strategy, and fortify defences before risk turns into reality.

Wishing You a Wonderful Festive Season

From all of us at Lugo, we wish you a Happy Christmas and a prosperous 2026. Thank you for being part of our journey – we look forward to supporting your success in the year ahead!