Jenel ReidBusiness Administrator “Excellent customer service is not an act, but a habit.” Profile With 10+ years experience delivering customer service in various sectors, acting as an experienced specialist has allowed me to develop the skills and confidence needed when supporting complex needs. Identifying and resolving what may be deemed ‘out the norm’ is a…
Shannon WellsSales and Marketing Administrator “Creativity is intelligence having fun” – Albert Einstein ProfileWith many years of experience in delivering specialist customer service across various platforms, I have honed strong problem-solving skills and a determination to achieve results. I am dedicated to provide exceptional customer service and always strive to go above and beyond for…
Ernie SmithProfessional Services Engineer “Here to help make technology work for you” ProfileSince I was really young, I have had a strong desire to work in the computing industry. Technology has always been a topic of conversation while growing up. My parents work in IT, so it has probably influenced me more than I know…and…
Antoine AsmarTechnical Support Analyst “You can always improve the way you do something” ProfileI am a Service Desk Analyst/System Administrator with 5 years of experience working in the public and private sectors. I currently work in the Client Experience team primarily servicing people’s queries about IT problems and solutions. I mainly troubleshoot issues for users…
James CraigTechnical Support Analyst “I enjoy the day-to-day problem-solving that supporting our clients brings” ProfileI first joined Lugo in 2010 working on the helpdesk to support our customers. In 2016, I had the opportunity to run my own business coaching children’s rugby before returning to Lugo in March 2023. During this time, I also worked…
Brian AndersonTechnical Support Analyst “Proud to be supporting businesses from our base in Edinburgh for over 12 years” ProfileI started my career working within the IT Department of a Government Agency where I worked mainly on the helpdesk. My experience saw me promoted to Helpdesk Supervisor until I left after over 20 years of service!…
Darren BurnettTechnical Support Analyst “Excited by the potential of a high tech future!” ProfileI started my career in the IT Industry over 10 years ago after previously working in the security sector. I have worked in various customer facing roles and remote technical support positions. I started at Lugo in March 2023 and I am…
Marcus FoxTechnical Support Analyst Profile I began my career in IT support a long time ago, something I’ve always enjoyed, it’s always good to be able to convert your passions into reality through various roles over the years. I’ve always had a natural interest in IT, building, upgrading and repairing computers was a hobby of…
Phil McGuireTechnical Support Analyst “Work hard and treat others the way you would like to be treated #bekind” ProfileI started my career in IT when I embarked on my HND in 1998 and worked in Customer Service, before progressing through to becoming a customer facing IT Engineer with ITFA in 2006. This is where I…
Rod BrownTechnical Support Analyst “Happy to be supporting customers to become more cyber secure” ProfileI started my career as an engineer and then joined the RAF as an electronics engineer. After 12 years service, I moved into the IT sector and have worked in a number of sectors including banking, insurance and retail. I joined…
