Billy Herman

Senior Technical Support Analyst
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“Service with a smile”

Profile

I have been working in IT since 1999, just in time for the Millennium bug scare for those old enough to remember.

I worked in an IT department for a bank for nearly 18 years. As part of a small team at the bank I was able to gain experience with desktops, servers, Mainframes and even ATMs. The bank collapsed in 2017 and that’s when I made the move to Lugo.

“Life at Lugo is challenging, rewarding and full of surprises – you never know who will call or what they may need help with.”

In my spare time I enjoy playing and watching football as well as spending as much time as possible with my kids.

Stats

HND Computing Technical Support, HNC Computing, PRINCE2 foundation, ITIL Foundation V3, SonicWall Network Security Administrator, Gamma Horizon Champion, Microsoft 365 Certified: Fundamentals, Identity & Services and Security Administration.

Over 20 years of experience providing technical support in a high pressure environment. My ability to adapt to many and varied changes in technology is a really handy asset in Lugo.

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