Andrew Ward
Technical Support Analyst
“Solving problems, supporting people, and making technology work better”
Profile
I am a Technical Support Analyst with a background spanning IT support, legal services, administration, and customer service. Having spent several years working within a law firm environment before moving into IT, I have developed strong problem-solving, communication, and stakeholder management skills.
My experience combines technical troubleshooting with a customer-focused approach, enabling me to provide effective support and build positive working relationships. I am known for being reliable, approachable, and committed to delivering high-quality service while helping colleagues work efficiently.
Outside of work I enjoy playing golf and when not playing golf I am usually gaming!
Stats
ITIL v4 Foundation, IT Support SCQF Level 8.
I have been in the industry for almost 5 years but have had a passion in IT for over 15 years.

