Dave Borthwick

Technical Support Analyst

“Putting the customer first”


I studied computing with the Open University whilst working as a Deployment engineer team leader for a worldwide IT company. While in this role I worked on Scotland’s largest Windows deployment project for the UK government at the time.

After the contract was completed, I moved on and spent 8½ years as a field services engineer for a nationwide IT company and covered the largest geographical area in the UK – the Highlands and Islands. I would clock up around 40,000 miles per year getting out to my customers!

I joined Lugo in December 2020 after going through a redundancy due to the Covid-19 pandemic.

“My goal is always to build up a strong bond with my customers and provide the best service that I possibly can.”

I love living in the Highlands of Scotland. My location allows me to embrace my favourite pastimes – exploring wild and remote places on my mountain bike and wild camping, all with my best friend, Oreo my dog.


OU Diploma in Information Technology and Computing, AZ-900T01 Microsoft Azure Fundamentals, Datto Technical Specialist 1 & 2, Sophos Certified Engineer

10 years experience providing IT support in the north of Scotland.