Colin Gibb

Help Desk Lead

“Always looking for the opportunity to make someone say “wow”!”


I joined the team in October 2021 as the Help Desk Lead; a new role recently created within Lugo. I previously worked for the global law firm, Ashurst, as the Global IT Service Desk Manager for 9 years. Before that I worked at Ernst Young (EY) for 13 years, the most recent role being the Global IT Service Delivery Manager.

My role is to ensure we continue to meet and exceed agreed service levels and that effective IT Service strategies are in place to meet the needs of our clients. I am a great believer that people may forget what you tell them, but they will never forget how you made them feel.


BSc (Hons) Degree: Multimedia Technology and Web Design

Post Graduate Diploma in IT and Web Technology

MCDST – Microsoft Certified Desktop Support Technician

ITIL v3 Intermediate (Service Design & Service Operation)

SE: Continual Service Improvement

CompTIA Security+ (SY0-401) Threats and Vulnerabilities

Kepner Tregoe

Lean Six Sigma Analytics

Azure Fundamentals (AZ900)

Over 20 years IT Industry experience in Accountancy and Law, where I ensure all service level agreements are met or exceeded and that effective processes are in place, whilst enhancing excellent relationships with key stakeholders.