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Billy Herman.

Senior Technical Support Analyst

Profile of Billy Herman

I have been working in IT since 1999, just in time for the Millennium bug scare for those old enough to remember.

I worked in an IT department for a bank for nearly 18 years. As part of a small team at the bank I was able to gain experience with desktops, servers, Mainframes and even ATMs. The bank collapsed in 2017 and that’s when I made the move to Lugo.

Life at Lugo is challenging, rewarding and full of surprises – you never know who will call or what they may need help with.

In my spare time I enjoy playing and watching football as well as spending as much time as possible with my kids.

What Customers Say About Me

Billy is always helpful and quick to resolve our issues; he has a broad knowledge of IT and more importantly the way we work, which is really welcome as our team continues to grow.
Craig Robertson, Frontline Safety
Our growing business has been supported by Lugo for 10 years and Billy is a joy to work with. He provides us with technical direction, insight and expertise, enabling us to take advantage of the latest technologies, which provides us with continued efficiency gains. Qualities such as being professional, caring and diligent make Billy our consultant of choice, time after time.
Nick Pye, Youmanage HR

Billy Herman

Senior Technical Support Analyst

Service with a smile


HND Computing Technical Support, HNC Computing, PRINCE2 foundation, ITIL Foundation V3, SonicWall Network Security Administrator, Gamma Horizon Champion, Microsoft 365 Certified: Fundamentals, Identity & Services and Security Administration
Over 20 years of experience providing technical support in a high pressure environment. My ability to adapt to many and varied changes in technology is a really handy asset in Lugo.
Baltic Chambers, 50 Wellington Street, Glasgow, G2 6HJ
T 0141 285 0900


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