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Testimonials.

“Our stable IT environment allows us to focus on our business without the worry of unexpected downtime”

Johnston Smillie contracted Lugo to manage our IT infrastructure in January 2012. This was the first time we had outsourced our IT support function and we have not regretted making this decision. Since then, Lugo’s advice and expertise has been invaluable as the IT world changes so quickly. Their knowledge of both hardware and software issues has enabled us to remain up to date and have complete confidence in our systems.
It is important for us to have a single point of contact for IT purposes and also for Lugo to know our systems from the ground up, which they started to do from day one of our contract.
We also asked Lugo not only to support the day to day needs of our end users, but also to perform an IT Director role to support our Directors to make informed decisions about our systems. Part of this role involves attending industry and software vendor events with us to maintain a strategic overview of our business and IT requirements. They also take an active role in our internal Computer Strategy Group.
In addition, Lugo now provide us with most of our hardware, some software and the end to end support required to both maintain and progress our organisation.
Johnston Smillie, Chartered Accountants and Business Advisors
Lugo have provided IT support to Alexander Sloan for 10 years. During that time they have supported our systems and have provided us with guidance and advice to achieve the best network for our business. They offer us a flexible approach and are willing to carry out much of the system work remotely or out of hours to minimise disruption to our staff.
Lugo keep up to date with the relevant advances in technology and have advised us of new products and hardware that would benefit us as a firm. They also dedicate time to explaining new concepts and, if relevant, training staff on new systems.
Overall Lugo have been able to provide us with a stable IT environment which allows us to focus on our business without the worry of unexpected downtime.
Alexander Sloan, Chartered Accountants

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